Ofcom readies One Touch Switching for broadband customers

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Back in February, Ofcom began consulting on proposals for a new One Touch Switching (OTS) process for fixed voice and broadband customers, a move which they argue will make it much easier for customers to find better deals.   Now, Ofcom has announced that it has finalised these plans, with OTS to be introduced from April 2023.   The motivation behind the introduction of OTS is clear enough to see. Currently, switching between various ISPs that use the same network infrastructure is relatively straightforward…

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